US Dollar
Returns Policy
Damaged, defective or incorrect item?
We'll make it right! Contact us directly at info@allan-storexs.mybigcommerce.com or 213-420-9113
FAQ
What if my item was damaged or defective, or I received the wrong item?
We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at info@allan-storexs.mybigcommerce.com or 213-420-9113 so we can make things right.
+What are your return fees?
For all returns, no matter how many items are in the return, the fee is free. This free shipping & handling fee covers labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by Allan Store to its carrier to send the item(s) back to Allan Store.
+How will I be refunded for my return?
The refund will go back to the original methods of payment.
+Which items are NOT eligible for return?
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
+What if my item was damaged or defective, or I received the wrong item?
If there’s an issue with the item you received, go to My Orders to start your return request — no need to call. We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right!
+How many days do I have to make a return?
Once you receive a return-eligible item, you have 14 days to submit a return request and ship your item to us.
+My return is being reviewed. What does this mean?
To help make any issues right, we might ask our Customer Service team to personally review your return request. They’ll follow up with an email response within one business day.
+Do I need to buy a box from USPS?
No. You can use the box that the item was shipped in or any sturdy box.
+I lost my return label. How can I reprint it?
You can access your label through the link provided in your return email, or by going to your My Orders page, where you can click the “view return status” link next to the item you’re returning.
+When will my money be available?
Your money will be available at the original funding source. approximately five (5) business days after your return is received and processed..
Shipping
+How much will it cost to ship my order?
If you ship to a physical (street) address within the contiguous 48 States, we offer free shipping (1-3 Business days) through UPS.
+Do you ship internationally?
No, we don't!
+How can I look at more shipping options?
If you place an item in your cart and select Click here to estimate shipping costs... you will be able to enter your zip code and see multiple shipping costs for UPS and USPS for standard and expedited shipping. These options will also show up under the Shipping Options during the check-out process.
+My order hasn’t shipped because something was on backorder; what should I do?
If an item is on backorder, it will be marked as such in your cart during checkout. Backordered items do not split out automatically. If you wish to split the order so the rest of your order ships sooner, please call our Customer Care staff toll-free at 213-420-9113 and they can split your order for you.
+If items in my order ship separately, will I be charged extra?
As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.
+When can I expect my order to ship?
Most of our orders ship within 24-72 hours! Depending on the time of year, some orders ship within a couple hours!